{"id":1915,"date":"2025-09-24T00:55:24","date_gmt":"2025-09-23T16:55:24","guid":{"rendered":"https:\/\/harringtonbookshop.com\/?page_id=1915"},"modified":"2025-09-24T00:57:08","modified_gmt":"2025-09-23T16:57:08","slug":"cancellation-policy","status":"publish","type":"page","link":"https:\/\/harringtonbookshop.com\/ms\/cancellation-policy\/","title":{"rendered":"Cancellation Policy"},"content":{"rendered":"\t\t
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\n\t\t\t\t\t\r\n\r\n\r\n \r\n \r\n Cancellation Policy - Harrington Bookshop<\/title>\r\n <style>\r\n \/* Harrington Bookshop Cancellation Policy Unique Styles *\/\r\n .hb-cancel-container {\r\n max-width: 900px;\r\n margin: 0 auto;\r\n padding: 40px 20px;\r\n font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Oxygen, Ubuntu, Cantarell, sans-serif;\r\n line-height: 1.6;\r\n color: #333;\r\n background: #fff;\r\n }\r\n\r\n .hb-cancel-header {\r\n text-align: center;\r\n margin-bottom: 50px;\r\n padding-bottom: 30px;\r\n border-bottom: 3px solid #2c5aa0;\r\n }\r\n\r\n .hb-cancel-title {\r\n font-size: 2.5rem;\r\n font-weight: 700;\r\n color: #2c5aa0;\r\n margin: 0 0 10px 0;\r\n text-transform: uppercase;\r\n letter-spacing: 1px;\r\n }\r\n\r\n .hb-cancel-subtitle {\r\n font-size: 1.1rem;\r\n color: #666;\r\n margin: 0;\r\n font-weight: 400;\r\n }\r\n\r\n .hb-cancel-section {\r\n margin-bottom: 45px;\r\n }\r\n\r\n .hb-cancel-section-title {\r\n font-size: 1.4rem;\r\n font-weight: 600;\r\n color: #2c5aa0;\r\n margin: 0 0 20px 0;\r\n padding: 15px 0;\r\n border-bottom: 2px solid #e9ecef;\r\n text-transform: uppercase;\r\n letter-spacing: 0.5px;\r\n }\r\n\r\n .hb-cancel-subsection {\r\n margin-bottom: 25px;\r\n }\r\n\r\n .hb-cancel-subsection-title {\r\n font-size: 1.1rem;\r\n font-weight: 600;\r\n color: #495057;\r\n margin: 0 0 12px 0;\r\n }\r\n\r\n .hb-cancel-text {\r\n margin-bottom: 15px;\r\n text-align: justify;\r\n font-size: 0.95rem;\r\n }\r\n\r\n .hb-cancel-highlight {\r\n background-color: #f8f9fa;\r\n padding: 20px;\r\n border-left: 4px solid #2c5aa0;\r\n margin: 20px 0;\r\n border-radius: 0 6px 6px 0;\r\n }\r\n\r\n .hb-cancel-success {\r\n background-color: #d4edda;\r\n border: 1px solid #c3e6cb;\r\n border-left: 4px solid #28a745;\r\n padding: 15px;\r\n border-radius: 0 6px 6px 0;\r\n margin: 20px 0;\r\n }\r\n\r\n .hb-cancel-warning {\r\n background-color: #fff3cd;\r\n border: 1px solid #ffeaa7;\r\n border-left: 4px solid #ffc107;\r\n padding: 15px;\r\n border-radius: 0 6px 6px 0;\r\n margin: 20px 0;\r\n }\r\n\r\n .hb-cancel-danger {\r\n background-color: #f8d7da;\r\n border: 1px solid #f5c6cb;\r\n border-left: 4px solid #dc3545;\r\n padding: 15px;\r\n border-radius: 0 6px 6px 0;\r\n margin: 20px 0;\r\n }\r\n\r\n .hb-cancel-timeline-box {\r\n background-color: #e3f2fd;\r\n border: 1px solid #bbdefb;\r\n border-left: 4px solid #2196f3;\r\n padding: 15px;\r\n border-radius: 0 6px 6px 0;\r\n margin: 20px 0;\r\n }\r\n\r\n .hb-cancel-refund-list {\r\n background-color: #f1f3f4;\r\n padding: 15px 20px;\r\n border-radius: 6px;\r\n margin: 15px 0;\r\n }\r\n\r\n .hb-cancel-refund-item {\r\n margin: 8px 0;\r\n padding-left: 20px;\r\n position: relative;\r\n }\r\n\r\n .hb-cancel-refund-item::before {\r\n content: \"\u2022\";\r\n color: #2c5aa0;\r\n font-weight: bold;\r\n position: absolute;\r\n left: 0;\r\n }\r\n\r\n .hb-cancel-process-steps {\r\n display: grid;\r\n grid-template-columns: repeat(auto-fit, minmax(250px, 1fr));\r\n gap: 20px;\r\n margin: 20px 0;\r\n }\r\n\r\n .hb-cancel-step-card {\r\n background-color: #f8f9fa;\r\n padding: 20px;\r\n border-radius: 8px;\r\n border: 1px solid #e9ecef;\r\n text-align: center;\r\n }\r\n\r\n .hb-cancel-step-number {\r\n display: inline-block;\r\n width: 30px;\r\n height: 30px;\r\n line-height: 30px;\r\n background-color: #2c5aa0;\r\n color: white;\r\n border-radius: 50%;\r\n font-weight: 600;\r\n margin-bottom: 10px;\r\n }\r\n\r\n .hb-cancel-step-title {\r\n font-weight: 600;\r\n color: #2c5aa0;\r\n margin-bottom: 10px;\r\n }\r\n\r\n .hb-cancel-contact-box {\r\n background-color: #fff3e0;\r\n border: 1px solid #ffcc02;\r\n border-left: 4px solid #ff9800;\r\n padding: 20px;\r\n border-radius: 0 6px 6px 0;\r\n margin: 20px 0;\r\n }\r\n\r\n .hb-cancel-contact-title {\r\n font-weight: 600;\r\n color: #e65100;\r\n margin-bottom: 10px;\r\n }\r\n\r\n .hb-cancel-company-info {\r\n background-color: #f8f9fa;\r\n padding: 30px;\r\n border-radius: 8px;\r\n margin-top: 50px;\r\n text-align: center;\r\n border: 1px solid #e9ecef;\r\n }\r\n\r\n .hb-cancel-company-name {\r\n font-size: 1.3rem;\r\n font-weight: 700;\r\n color: #2c5aa0;\r\n margin-bottom: 15px;\r\n }\r\n\r\n .hb-cancel-company-details {\r\n font-size: 0.9rem;\r\n color: #666;\r\n line-height: 1.5;\r\n }\r\n\r\n .hb-cancel-contact-info {\r\n margin-top: 20px;\r\n padding-top: 20px;\r\n border-top: 1px solid #dee2e6;\r\n }\r\n\r\n .hb-cancel-contact-item {\r\n display: inline-block;\r\n margin: 5px 15px;\r\n color: #2c5aa0;\r\n font-weight: 500;\r\n }\r\n\r\n .hb-cancel-last-updated {\r\n text-align: center;\r\n margin-top: 40px;\r\n padding: 20px;\r\n background-color: #e9ecef;\r\n border-radius: 6px;\r\n font-style: italic;\r\n color: #6c757d;\r\n }\r\n\r\n .hb-cancel-important {\r\n font-weight: 600;\r\n color: #2c5aa0;\r\n }\r\n\r\n .hb-cancel-email-format {\r\n font-family: 'Courier New', monospace;\r\n background-color: #f8f9fa;\r\n padding: 10px;\r\n border-radius: 4px;\r\n border: 1px solid #dee2e6;\r\n font-size: 0.9rem;\r\n margin: 10px 0;\r\n }\r\n\r\n \/* Responsive Design *\/\r\n @media (max-width: 768px) {\r\n .hb-cancel-container {\r\n padding: 20px 15px;\r\n }\r\n \r\n .hb-cancel-title {\r\n font-size: 2rem;\r\n }\r\n \r\n .hb-cancel-contact-item {\r\n display: block;\r\n margin: 10px 0;\r\n }\r\n\r\n .hb-cancel-process-steps {\r\n grid-template-columns: 1fr;\r\n }\r\n }\r\n <\/style>\r\n<\/head>\r\n<body>\r\n <div class=\"hb-cancel-container\">\r\n <!-- Header Section -->\r\n <div class=\"hb-cancel-header\">\r\n <h1 class=\"hb-cancel-title\">Cancellation Policy<\/h1>\r\n <p class=\"hb-cancel-subtitle\">Clear guidelines for order cancellations and refunds<\/p>\r\n <\/div>\r\n\r\n <!-- Introduction Section -->\r\n <div class=\"hb-cancel-section\">\r\n <h2 class=\"hb-cancel-section-title\">1. Introduction<\/h2>\r\n <p class=\"hb-cancel-text\">We understand that sometimes order cancellations are necessary. This Cancellation Policy explains when and how you can cancel an order with Harrington Bookshop, and any applicable conditions. By placing an order with us, you agree to the following cancellation terms.<\/p>\r\n <\/div>\r\n\r\n <!-- Customer-Initiated Cancellations Section -->\r\n <div class=\"hb-cancel-section\">\r\n <h2 class=\"hb-cancel-section-title\">2. Customer-Initiated Cancellations<\/h2>\r\n \r\n <div class=\"hb-cancel-highlight\">\r\n <p class=\"hb-cancel-text\"><span class=\"hb-cancel-important\">Timing is crucial.<\/span> If you wish to cancel your order, please contact us immediately (via email, phone, or marketplace cancellation feature). We will do our best to accommodate your request, provided the order has not yet been shipped or entered the final stages of processing.<\/p>\r\n <\/div>\r\n \r\n <div class=\"hb-cancel-subsection\">\r\n <h3 class=\"hb-cancel-subsection-title\">2.1 Cancellation Before Shipment<\/h3>\r\n \r\n <div class=\"hb-cancel-success\">\r\n <p class=\"hb-cancel-text\">If you request a cancellation before the order has been shipped (while still in processing and no shipment confirmation issued), we will cancel your order and provide a full refund. <span class=\"hb-cancel-important\">No cancellation fees apply.<\/span><\/p>\r\n <\/div>\r\n \r\n <div class=\"hb-cancel-timeline-box\">\r\n <p class=\"hb-cancel-text\"><span class=\"hb-cancel-important\">Processing Timeline:<\/span><\/p>\r\n <p class=\"hb-cancel-text\">\u2022 Refunds are typically processed within 5\u201310 business days, subject to bank\/payment provider timelines<\/p>\r\n <p class=\"hb-cancel-text\">\u2022 Requests received before 12:00 PM on business days may be processed the same day<\/p>\r\n <p class=\"hb-cancel-text\">\u2022 Requests after business hours, weekends, or public holidays will be processed on the next business day<\/p>\r\n <\/div>\r\n <\/div>\r\n \r\n <div class=\"hb-cancel-subsection\">\r\n <h3 class=\"hb-cancel-subsection-title\">2.2 Cancellation After Shipment<\/h3>\r\n \r\n <div class=\"hb-cancel-danger\">\r\n <p class=\"hb-cancel-text\"><span class=\"hb-cancel-important\">An order cannot be cancelled after it has been shipped.<\/span> Once handed over to the courier or marked as dispatched, the purchase is considered completed. If you no longer want the product, you must wait for delivery and process a return per our Refund Policy. Refusals or unclaimed deliveries may incur fees (see Section 2.3).<\/p>\r\n <\/div>\r\n <\/div>\r\n \r\n <div class=\"hb-cancel-subsection\">\r\n <h3 class=\"hb-cancel-subsection-title\">2.3 Refused Deliveries<\/h3>\r\n \r\n <div class=\"hb-cancel-warning\">\r\n <p class=\"hb-cancel-text\">Refusing delivery or failing to collect a shipment is treated as an unauthorized return. We reserve the right to deduct return shipping costs, round-trip courier fees, and restocking fees if the item\/packaging is not in brand-new condition. To avoid such fees, always follow the cancellation or return process properly.<\/p>\r\n <\/div>\r\n <\/div>\r\n \r\n <div class=\"hb-cancel-subsection\">\r\n <h3 class=\"hb-cancel-subsection-title\">2.4 Non-Cancellable Items<\/h3>\r\n <p class=\"hb-cancel-text\">Some orders cannot be canceled once placed, such as pre-orders, customized products, or special orders. These conditions will be clearly stated at checkout. Digital goods or gift cards (if offered) are also final sale and non-cancellable once delivered.<\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n <!-- How to Request Cancellation Section -->\r\n <div class=\"hb-cancel-section\">\r\n <h2 class=\"hb-cancel-section-title\">3. How to Request a Cancellation<\/h2>\r\n \r\n <div class=\"hb-cancel-contact-box\">\r\n <div class=\"hb-cancel-contact-title\">Contact Methods for Cancellation:<\/div>\r\n <p class=\"hb-cancel-text\">To request cancellation, please have your order number and contact us at:<\/p>\r\n \r\n <div class=\"hb-cancel-process-steps\">\r\n <div class=\"hb-cancel-step-card\">\r\n <div class=\"hb-cancel-step-number\">1<\/div>\r\n <div class=\"hb-cancel-step-title\">Email<\/div>\r\n <div class=\"hb-cancel-email-format\">harringtonbookshop@gmail.com<\/div>\r\n <p>Subject: 'Order Cancellation Request \u2013 [Order Number]'<\/p>\r\n <\/div>\r\n \r\n <div class=\"hb-cancel-step-card\">\r\n <div class=\"hb-cancel-step-number\">2<\/div>\r\n <div class=\"hb-cancel-step-title\">Phone<\/div>\r\n <p>Call during business hours<\/p>\r\n <\/div>\r\n \r\n <div class=\"hb-cancel-step-card\">\r\n <div class=\"hb-cancel-step-number\">3<\/div>\r\n <div class=\"hb-cancel-step-title\">Marketplace<\/div>\r\n <p>Through the platform where you purchased<\/p>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <div class=\"hb-cancel-warning\">\r\n <p class=\"hb-cancel-text\"><span class=\"hb-cancel-important\">Important:<\/span> All requests must be in writing (email or platform message) for record-keeping. Do not attempt cancellation by disputing the payment directly with your bank, as this complicates the refund process.<\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n <!-- Our Right to Cancel Section -->\r\n <div class=\"hb-cancel-section\">\r\n <h2 class=\"hb-cancel-section-title\">4. Our Right to Cancel Orders<\/h2>\r\n <p class=\"hb-cancel-text\">We reserve the right to cancel orders even after confirmation in cases including:<\/p>\r\n \r\n <div class=\"hb-cancel-refund-list\">\r\n <div class=\"hb-cancel-refund-item\">Out-of-stock items<\/div>\r\n <div class=\"hb-cancel-refund-item\">Pricing errors<\/div>\r\n <div class=\"hb-cancel-refund-item\">Payment\/fraud concerns<\/div>\r\n <div class=\"hb-cancel-refund-item\">Shipping restrictions<\/div>\r\n <div class=\"hb-cancel-refund-item\">Force majeure events (see Terms & Conditions)<\/div>\r\n <\/div>\r\n \r\n <div class=\"hb-cancel-highlight\">\r\n <p class=\"hb-cancel-text\">If we cancel, you will be notified and receive a full refund. Harrington Bookshop bears no liability beyond refunding the purchase price and any shipping fees paid.<\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n <!-- Marketplace Cancellations Section -->\r\n <div class=\"hb-cancel-section\">\r\n <h2 class=\"hb-cancel-section-title\">5. Marketplace Order Cancellations<\/h2>\r\n <p class=\"hb-cancel-text\">If purchased on a marketplace (Shopee, Lazada, Amazon, etc.), cancellation requests follow that platform's policies. Marketplaces usually allow cancellation only before shipment. After shipment, you must follow return\/refund rules of the platform. We comply with marketplace decisions, but our own warranty and return terms still apply.<\/p>\r\n \r\n <div class=\"hb-cancel-warning\">\r\n <p class=\"hb-cancel-text\"><span class=\"hb-cancel-important\">Note:<\/span> Repeated last-minute cancellations may affect your ability to order directly with us in the future.<\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n <!-- Refunds Section -->\r\n <div class=\"hb-cancel-section\">\r\n <h2 class=\"hb-cancel-section-title\">6. Refunds for Canceled Orders<\/h2>\r\n <p class=\"hb-cancel-text\">Refunds for canceled orders are processed to the same payment method:<\/p>\r\n \r\n <div class=\"hb-cancel-refund-list\">\r\n <div class=\"hb-cancel-refund-item\"><strong>Credit\/debit card or online banking<\/strong> \u2013 refund to original account (may take several business days)<\/div>\r\n <div class=\"hb-cancel-refund-item\"><strong>Third-party payment services<\/strong> (e-wallet, PayPal, etc.) \u2013 refund to your account with that service<\/div>\r\n <div class=\"hb-cancel-refund-item\"><strong>COD orders<\/strong> \u2013 no charge until delivery; refusal after shipment may result in future prepayment requirements<\/div>\r\n <\/div>\r\n\r\n <div class=\"hb-cancel-timeline-box\">\r\n <p class=\"hb-cancel-text\"><span class=\"hb-cancel-important\">Refund Timeline:<\/span> We initiate refunds within 2\u20135 business days once cancellation is confirmed, but bank\/payment provider timelines may apply.<\/p>\r\n <\/div>\r\n\r\n <div class=\"hb-cancel-warning\">\r\n <p class=\"hb-cancel-text\"><span class=\"hb-cancel-important\">Please Note:<\/span> Voucher codes or one-time coupons may not be reinstated once used.<\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n <!-- Abuse Prevention Section -->\r\n <div class=\"hb-cancel-section\">\r\n <h2 class=\"hb-cancel-section-title\">7. Abuse Prevention & Limitations<\/h2>\r\n \r\n <div class=\"hb-cancel-danger\">\r\n <p class=\"hb-cancel-text\">Frequent or repeated cancellation requests, especially after shipment, may result in suspension of your account or refusal of future orders. We encourage responsible ordering and contacting us with any questions before purchase.<\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n <!-- Questions and Support Section -->\r\n <div class=\"hb-cancel-section\">\r\n <h2 class=\"hb-cancel-section-title\">8. Questions and Support<\/h2>\r\n \r\n <div class=\"hb-cancel-contact-box\">\r\n <div class=\"hb-cancel-contact-title\">Need Help with Cancellations?<\/div>\r\n <p class=\"hb-cancel-text\">If you have questions about canceling an order, please contact our Customer Service at <strong>harringtonbookshop@gmail.com<\/strong> or <strong>+60 17-307 0637<\/strong>.<\/p>\r\n <p class=\"hb-cancel-text\"><span class=\"hb-cancel-important\">Clear communication is key<\/span> \u2013 reach out early for the best chance of successful cancellation.<\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n <!-- Company Information Section -->\r\n <div class=\"hb-cancel-company-info\">\r\n <div class=\"hb-cancel-company-name\">HARRINGTON BOOKSHOP SDN. BHD.<\/div>\r\n <div class=\"hb-cancel-company-details\">\r\n <strong>Company Registration No.:<\/strong> 202501013611 (1615025-A)<br>\r\n <strong>Incorporated on:<\/strong> 28 March 2025 under the Companies Act 2016 (Malaysia)<br>\r\n <strong>Registered Office:<\/strong> A-3-3, Plaza Bukit Jalil (Aurora Place), No. 1, Persiaran Bukit Jalil 1, Bandar Bukit Jalil, 57000 Kuala Lumpur, W.P. Kuala Lumpur, Malaysia\r\n <\/div>\r\n \r\n <div class=\"hb-cancel-contact-info\">\r\n <div class=\"hb-cancel-contact-item\">\r\n <strong>Email:<\/strong> harringtonbookshop@gmail.com\r\n <\/div>\r\n <div class=\"hb-cancel-contact-item\">\r\n <strong>Phone:<\/strong> +60 17-307 0637\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <!-- Last Updated Section -->\r\n <div class=\"hb-cancel-last-updated\">\r\n <strong>Last Updated:<\/strong> September 23, 2025\r\n <\/div>\r\n <\/div>\r\n<\/body>\r\n<\/html>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Cancellation Policy – Harrington Bookshop Cancellation Policy Clear guidelines for order cancellations and refunds 1. Introduction We understand that sometimes<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-1915","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/harringtonbookshop.com\/ms\/wp-json\/wp\/v2\/pages\/1915","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/harringtonbookshop.com\/ms\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/harringtonbookshop.com\/ms\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/harringtonbookshop.com\/ms\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/harringtonbookshop.com\/ms\/wp-json\/wp\/v2\/comments?post=1915"}],"version-history":[{"count":4,"href":"https:\/\/harringtonbookshop.com\/ms\/wp-json\/wp\/v2\/pages\/1915\/revisions"}],"predecessor-version":[{"id":1919,"href":"https:\/\/harringtonbookshop.com\/ms\/wp-json\/wp\/v2\/pages\/1915\/revisions\/1919"}],"wp:attachment":[{"href":"https:\/\/harringtonbookshop.com\/ms\/wp-json\/wp\/v2\/media?parent=1915"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}