{"id":2146,"date":"2025-10-19T07:01:39","date_gmt":"2025-10-18T23:01:39","guid":{"rendered":"https:\/\/harringtonbookshop.com\/?page_id=2146"},"modified":"2025-10-19T07:05:18","modified_gmt":"2025-10-18T23:05:18","slug":"shipping-policy","status":"publish","type":"page","link":"https:\/\/harringtonbookshop.com\/ms\/shipping-policy\/","title":{"rendered":"Shipping Policy"},"content":{"rendered":"
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\n\t\t\t\t\t\r\n\r\n\r\n \r\n \r\n Shipping Policy - Harrington Bookshop<\/title>\r\n <style>\r\n .hb-shipping-wrapper * {\r\n margin: 0;\r\n padding: 0;\r\n box-sizing: border-box;\r\n }\r\n\r\n .hb-shipping-wrapper {\r\n font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Oxygen, Ubuntu, Cantarell, sans-serif;\r\n line-height: 1.7;\r\n color: #333;\r\n background: #f8f9fa;\r\n padding: 20px;\r\n }\r\n\r\n .hb-shipping-container {\r\n max-width: 1000px;\r\n margin: 0 auto;\r\n background: white;\r\n border-radius: 12px;\r\n box-shadow: 0 10px 40px rgba(0,0,0,0.1);\r\n overflow: hidden;\r\n }\r\n\r\n .hb-shipping-header {\r\n background: white;\r\n color: #2c5aa0;\r\n padding: 50px 30px 30px;\r\n text-align: center;\r\n position: relative;\r\n border-bottom: 3px solid #e9ecef;\r\n }\r\n\r\n .hb-shipping-header h1 {\r\n font-size: 2.5rem;\r\n font-weight: 700;\r\n margin-bottom: 15px;\r\n text-transform: uppercase;\r\n letter-spacing: 1px;\r\n color: #2c5aa0;\r\n }\r\n\r\n .hb-shipping-subtitle {\r\n font-size: 1rem;\r\n color: #666;\r\n margin-bottom: 25px;\r\n font-weight: 400;\r\n }\r\n\r\n .hb-shipping-content {\r\n padding: 40px 50px;\r\n }\r\n\r\n .hb-shipping-intro-box {\r\n background: linear-gradient(135deg, #e3f2fd 0%, #bbdefb 100%);\r\n border-left: 5px solid #2196f3;\r\n padding: 25px;\r\n border-radius: 8px;\r\n margin-bottom: 40px;\r\n box-shadow: 0 4px 6px rgba(0,0,0,0.05);\r\n }\r\n\r\n .hb-shipping-intro-box p {\r\n font-size: 1.05rem;\r\n line-height: 1.8;\r\n color: #0d47a1;\r\n }\r\n\r\n .hb-shipping-section {\r\n margin-bottom: 45px;\r\n }\r\n\r\n .hb-shipping-section-title {\r\n font-size: 1.6rem;\r\n color: #2c5aa0;\r\n font-weight: 700;\r\n margin-bottom: 25px;\r\n padding-bottom: 15px;\r\n border-bottom: 3px solid #e9ecef;\r\n display: flex;\r\n align-items: center;\r\n gap: 15px;\r\n }\r\n\r\n .hb-shipping-section-number {\r\n display: inline-flex;\r\n align-items: center;\r\n justify-content: center;\r\n width: 40px;\r\n height: 40px;\r\n background: linear-gradient(135deg, #2c5aa0 0%, #1e3a6d 100%);\r\n color: white;\r\n border-radius: 50%;\r\n font-size: 1.2rem;\r\n font-weight: 700;\r\n flex-shrink: 0;\r\n }\r\n\r\n .hb-shipping-subsection {\r\n margin-bottom: 25px;\r\n padding-left: 20px;\r\n }\r\n\r\n .hb-shipping-text-content {\r\n font-size: 0.98rem;\r\n margin-bottom: 15px;\r\n text-align: justify;\r\n line-height: 1.8;\r\n }\r\n\r\n .hb-shipping-highlight-box {\r\n border-left: 5px solid #28a745;\r\n background: linear-gradient(135deg, #d4edda 0%, #c3e6cb 100%);\r\n padding: 20px 25px;\r\n border-radius: 8px;\r\n margin: 20px 0;\r\n box-shadow: 0 4px 6px rgba(0,0,0,0.05);\r\n }\r\n\r\n .hb-shipping-highlight-title {\r\n font-weight: 700;\r\n color: #155724;\r\n margin-bottom: 12px;\r\n font-size: 1.1rem;\r\n }\r\n\r\n .hb-shipping-list-styled {\r\n list-style: none;\r\n padding-left: 0;\r\n }\r\n\r\n .hb-shipping-list-styled li {\r\n margin: 12px 0;\r\n padding-left: 30px;\r\n position: relative;\r\n line-height: 1.7;\r\n }\r\n\r\n .hb-shipping-list-styled li::before {\r\n content: \"\ud83d\udce6\";\r\n position: absolute;\r\n left: 0;\r\n font-size: 1rem;\r\n }\r\n\r\n .hb-shipping-warning-box {\r\n border-left: 5px solid #ffc107;\r\n background: linear-gradient(135deg, #fff3cd 0%, #ffeaa7 100%);\r\n padding: 20px 25px;\r\n border-radius: 8px;\r\n margin: 20px 0;\r\n box-shadow: 0 4px 6px rgba(0,0,0,0.05);\r\n }\r\n\r\n .hb-shipping-warning-box::before {\r\n content: \"\u26a0\ufe0f\";\r\n font-size: 1.5rem;\r\n margin-right: 10px;\r\n }\r\n\r\n .hb-shipping-info-box {\r\n border-left: 5px solid #17a2b8;\r\n background: linear-gradient(135deg, #d1ecf1 0%, #bee5eb 100%);\r\n padding: 20px 25px;\r\n border-radius: 8px;\r\n margin: 20px 0;\r\n box-shadow: 0 4px 6px rgba(0,0,0,0.05);\r\n }\r\n\r\n .hb-shipping-info-box::before {\r\n content: \"\u2139\ufe0f\";\r\n font-size: 1.5rem;\r\n margin-right: 10px;\r\n }\r\n\r\n .hb-shipping-delivery-grid {\r\n display: grid;\r\n grid-template-columns: repeat(auto-fit, minmax(220px, 1fr));\r\n gap: 20px;\r\n margin: 25px 0;\r\n }\r\n\r\n .hb-shipping-delivery-card {\r\n background: linear-gradient(135deg, #f8f9fa 0%, #e9ecef 100%);\r\n padding: 25px;\r\n border-radius: 10px;\r\n text-align: center;\r\n border: 2px solid #dee2e6;\r\n transition: transform 0.3s, box-shadow 0.3s;\r\n }\r\n\r\n .hb-shipping-delivery-card:hover {\r\n transform: translateY(-5px);\r\n box-shadow: 0 8px 16px rgba(0,0,0,0.1);\r\n }\r\n\r\n .hb-shipping-delivery-icon {\r\n font-size: 2.5rem;\r\n margin-bottom: 15px;\r\n }\r\n\r\n .hb-shipping-delivery-location {\r\n font-weight: 600;\r\n color: #2c5aa0;\r\n margin-bottom: 10px;\r\n font-size: 1.1rem;\r\n }\r\n\r\n .hb-shipping-delivery-time {\r\n font-size: 0.95rem;\r\n color: #666;\r\n font-weight: 600;\r\n }\r\n\r\n .hb-shipping-contact-section {\r\n background: linear-gradient(135deg, #e8f5e9 0%, #c8e6c9 100%);\r\n border-left: 5px solid #4caf50;\r\n padding: 30px;\r\n border-radius: 8px;\r\n margin: 40px 0;\r\n box-shadow: 0 4px 6px rgba(0,0,0,0.05);\r\n }\r\n\r\n .hb-shipping-contact-title {\r\n font-weight: 700;\r\n color: #2e7d32;\r\n margin-bottom: 20px;\r\n font-size: 1.3rem;\r\n }\r\n\r\n .hb-shipping-contact-grid {\r\n display: grid;\r\n grid-template-columns: repeat(auto-fit, minmax(250px, 1fr));\r\n gap: 20px;\r\n margin-top: 20px;\r\n }\r\n\r\n .hb-shipping-contact-card {\r\n background: white;\r\n padding: 20px;\r\n border-radius: 8px;\r\n border: 1px solid #a5d6a7;\r\n }\r\n\r\n .hb-shipping-contact-label {\r\n font-weight: 700;\r\n color: #2c5aa0;\r\n margin-bottom: 8px;\r\n font-size: 1rem;\r\n }\r\n\r\n .hb-shipping-contact-info {\r\n color: #555;\r\n line-height: 1.6;\r\n }\r\n\r\n .hb-shipping-footer-box {\r\n background: linear-gradient(135deg, #2c5aa0 0%, #1e3a6d 100%);\r\n color: white;\r\n padding: 40px;\r\n text-align: center;\r\n margin-top: 50px;\r\n border-radius: 0 0 12px 12px;\r\n }\r\n\r\n .hb-shipping-footer-title {\r\n font-size: 1.5rem;\r\n font-weight: 700;\r\n margin-bottom: 15px;\r\n }\r\n\r\n .hb-shipping-footer-text {\r\n font-size: 0.95rem;\r\n line-height: 1.8;\r\n opacity: 0.95;\r\n }\r\n\r\n .hb-shipping-important-text {\r\n font-weight: 600;\r\n color: #2c5aa0;\r\n }\r\n\r\n @media (max-width: 768px) {\r\n .hb-shipping-wrapper {\r\n padding: 10px;\r\n }\r\n\r\n .hb-shipping-container {\r\n border-radius: 8px;\r\n }\r\n\r\n .hb-shipping-header {\r\n padding: 30px 20px 20px;\r\n }\r\n\r\n .hb-shipping-header h1 {\r\n font-size: 1.5rem;\r\n letter-spacing: 0.5px;\r\n }\r\n\r\n .hb-shipping-subtitle {\r\n font-size: 0.9rem;\r\n }\r\n\r\n .hb-shipping-content {\r\n padding: 25px 15px;\r\n }\r\n\r\n .hb-shipping-intro-box {\r\n padding: 20px 15px;\r\n margin-bottom: 30px;\r\n }\r\n\r\n .hb-shipping-intro-box p {\r\n font-size: 0.95rem;\r\n text-align: left;\r\n }\r\n\r\n .hb-shipping-section {\r\n margin-bottom: 35px;\r\n }\r\n\r\n .hb-shipping-section-title {\r\n font-size: 1.2rem;\r\n gap: 10px;\r\n margin-bottom: 20px;\r\n padding-bottom: 12px;\r\n }\r\n\r\n .hb-shipping-section-number {\r\n width: 35px;\r\n height: 35px;\r\n font-size: 1rem;\r\n }\r\n\r\n .hb-shipping-subsection {\r\n padding-left: 10px;\r\n margin-bottom: 20px;\r\n }\r\n\r\n .hb-shipping-text-content {\r\n font-size: 0.92rem;\r\n text-align: left;\r\n }\r\n\r\n .hb-shipping-highlight-box,\r\n .hb-shipping-warning-box,\r\n .hb-shipping-info-box {\r\n padding: 15px;\r\n margin: 15px 0;\r\n }\r\n\r\n .hb-shipping-list-styled li {\r\n font-size: 0.92rem;\r\n padding-left: 25px;\r\n }\r\n\r\n .hb-shipping-delivery-grid {\r\n grid-template-columns: 1fr;\r\n gap: 15px;\r\n }\r\n\r\n .hb-shipping-delivery-card {\r\n padding: 20px 15px;\r\n }\r\n\r\n .hb-shipping-contact-section {\r\n padding: 20px 15px;\r\n margin: 30px 0;\r\n }\r\n\r\n .hb-shipping-contact-title {\r\n font-size: 1.15rem;\r\n }\r\n\r\n .hb-shipping-contact-grid {\r\n grid-template-columns: 1fr;\r\n gap: 15px;\r\n }\r\n\r\n .hb-shipping-contact-card {\r\n padding: 15px;\r\n }\r\n\r\n .hb-shipping-footer-box {\r\n padding: 30px 20px;\r\n border-radius: 0 0 8px 8px;\r\n }\r\n\r\n .hb-shipping-footer-title {\r\n font-size: 1.2rem;\r\n }\r\n\r\n .hb-shipping-footer-text {\r\n font-size: 0.85rem;\r\n }\r\n }\r\n\r\n @media (max-width: 480px) {\r\n .hb-shipping-wrapper {\r\n padding: 5px;\r\n }\r\n\r\n .hb-shipping-header h1 {\r\n font-size: 1.3rem;\r\n }\r\n\r\n .hb-shipping-content {\r\n padding: 20px 12px;\r\n }\r\n\r\n .hb-shipping-section-title {\r\n font-size: 1.1rem;\r\n }\r\n }\r\n <\/style>\r\n<\/head>\r\n<body>\r\n <div class=\"hb-shipping-wrapper\">\r\n <div class=\"hb-shipping-container\">\r\n <!-- Header -->\r\n <div class=\"hb-shipping-header\">\r\n <h1>SHIPPING POLICY<\/h1>\r\n <p class=\"hb-shipping-subtitle\">Delivery terms, timelines, and conditions<\/p>\r\n <\/div>\r\n\r\n <!-- Content -->\r\n <div class=\"hb-shipping-content\">\r\n <!-- Introduction -->\r\n <div class=\"hb-shipping-section\">\r\n <div class=\"hb-shipping-intro-box\">\r\n <p>This Shipping and Delivery Policy sets forth the terms governing the processing, handling, and delivery of all orders placed with HARRINGTON BOOKSHOP SDN. BHD. through our official website www.harringtonbookshop.com and via authorised online marketplaces including Shopee, Lazada, TikTok Shop, and other approved regional platforms. This Policy must be read together with our Terms and Conditions of Sale and Use, Return\/Refund\/Cancellation Policy, and Warranty Policy. By placing an order, you agree to the terms contained in this Policy.<\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n <!-- Section 1 -->\r\n <div class=\"hb-shipping-section\">\r\n <h2 class=\"hb-shipping-section-title\">\r\n <span class=\"hb-shipping-section-number\">1<\/span>\r\n Shipping Coverage\r\n <\/h2>\r\n <div class=\"hb-shipping-subsection\">\r\n <p class=\"hb-shipping-text-content\">Harrington Bookshop currently ships products to:<\/p>\r\n \r\n <ul class=\"hb-shipping-list-styled\">\r\n <li>All states and territories within <span class=\"hb-shipping-important-text\">Malaysia<\/span>, including Peninsular Malaysia, Sabah, and Sarawak<\/li>\r\n <li><span class=\"hb-shipping-important-text\">Singapore<\/span><\/li>\r\n <li>Selected countries within <span class=\"hb-shipping-important-text\">Southeast Asia<\/span>, subject to courier availability and applicable customs regulations<\/li>\r\n <\/ul>\r\n\r\n <div class=\"hb-shipping-info-box\">\r\n The Company may expand or limit its shipping destinations without prior notice, depending on logistical and regulatory considerations. International customers are responsible for all import duties, customs taxes, and clearance fees imposed by their local authorities.\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <!-- Section 2 -->\r\n <div class=\"hb-shipping-section\">\r\n <h2 class=\"hb-shipping-section-title\">\r\n <span class=\"hb-shipping-section-number\">2<\/span>\r\n Delivery Options and Charges\r\n <\/h2>\r\n <div class=\"hb-shipping-subsection\">\r\n <p class=\"hb-shipping-text-content\"><strong>Domestic Delivery (Malaysia):<\/strong><\/p>\r\n <ul class=\"hb-shipping-list-styled\">\r\n <li>Delivery within Peninsular Malaysia is <span class=\"hb-shipping-important-text\">free of charge<\/span> for selected models and promotional campaigns as advertised on our Website<\/li>\r\n <li>Deliveries to East Malaysia (Sabah and Sarawak) may attract a modest shipping fee, calculated automatically at checkout<\/li>\r\n <\/ul>\r\n\r\n <p class=\"hb-shipping-text-content\"><strong>International Delivery (Singapore and Southeast Asia):<\/strong><\/p>\r\n <ul class=\"hb-shipping-list-styled\">\r\n <li>International shipping charges are displayed at checkout and vary based on destination, weight, and courier service<\/li>\r\n <li>Customers are responsible for any import duties, customs taxes, or other fees imposed by the destination authority<\/li>\r\n <\/ul>\r\n\r\n <div class=\"hb-shipping-warning-box\">\r\n The final shipping fee and delivery method will be confirmed before payment is completed at checkout. Shipping fees are displayed at checkout and are <strong>non-refundable<\/strong> once the order has been dispatched. Free shipping promotions apply only to standard domestic deliveries unless otherwise stated.\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <!-- Section 3 -->\r\n <div class=\"hb-shipping-section\">\r\n <h2 class=\"hb-shipping-section-title\">\r\n <span class=\"hb-shipping-section-number\">3<\/span>\r\n Order Processing Time\r\n <\/h2>\r\n <div class=\"hb-shipping-subsection\">\r\n <p class=\"hb-shipping-text-content\">Orders for ready-stock items are typically processed and dispatched within <span class=\"hb-shipping-important-text\">one (1) to three (3) working days<\/span> after full payment is received and verified.<\/p>\r\n \r\n <div class=\"hb-shipping-highlight-box\">\r\n <div class=\"hb-shipping-highlight-title\">Processing Guidelines<\/div>\r\n <ul class=\"hb-shipping-list-styled\">\r\n <li>Orders containing pre-order items may require up to <span class=\"hb-shipping-important-text\">twenty-one (21) working days<\/span> for processing, depending on supply chain timelines<\/li>\r\n <li>Processing times exclude weekends and Malaysian public holidays<\/li>\r\n <li>Orders placed during weekends, public holidays, or major sales campaigns may require additional time due to high volume<\/li>\r\n <li>Any delays beyond the estimated timeline will, where feasible, be communicated to you by email or other contact channels<\/li>\r\n <\/ul>\r\n <\/div>\r\n\r\n <div class=\"hb-shipping-info-box\">\r\n <strong>Shipping Confirmation & Tracking:<\/strong> Once your order has been dispatched, a shipping confirmation email or message will be sent containing your tracking number and courier details. Please note that tracking updates may take up to 24 hours to appear in the courier's system.\r\n <\/div>\r\n\r\n <p class=\"hb-shipping-text-content\">Pre-order and bulk orders may require additional lead time based on supplier or logistics availability. Customers will be notified in advance if fulfillment extends beyond standard timeframes.<\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n <!-- Section 4 -->\r\n <div class=\"hb-shipping-section\">\r\n <h2 class=\"hb-shipping-section-title\">\r\n <span class=\"hb-shipping-section-number\">4<\/span>\r\n Delivery Timelines\r\n <\/h2>\r\n <div class=\"hb-shipping-subsection\">\r\n <p class=\"hb-shipping-text-content\">Estimated delivery times after dispatch are as follows:<\/p>\r\n \r\n <div class=\"hb-shipping-delivery-grid\">\r\n <div class=\"hb-shipping-delivery-card\">\r\n <div class=\"hb-shipping-delivery-icon\">\ud83c\uddf2\ud83c\uddfe<\/div>\r\n <div class=\"hb-shipping-delivery-location\">Peninsular Malaysia<\/div>\r\n <div class=\"hb-shipping-delivery-time\">2\u20135 working days<\/div>\r\n <\/div>\r\n <div class=\"hb-shipping-delivery-card\">\r\n <div class=\"hb-shipping-delivery-icon\">\ud83c\udfdd\ufe0f<\/div>\r\n <div class=\"hb-shipping-delivery-location\">East Malaysia<br>(Sabah & Sarawak)<\/div>\r\n <div class=\"hb-shipping-delivery-time\">3\u20137 working days<\/div>\r\n <\/div>\r\n <div class=\"hb-shipping-delivery-card\">\r\n <div class=\"hb-shipping-delivery-icon\">\ud83c\uddf8\ud83c\uddec<\/div>\r\n <div class=\"hb-shipping-delivery-location\">Singapore<\/div>\r\n <div class=\"hb-shipping-delivery-time\">5\u201310 working days<\/div>\r\n <\/div>\r\n <div class=\"hb-shipping-delivery-card\">\r\n <div class=\"hb-shipping-delivery-icon\">\ud83c\udf0f<\/div>\r\n <div class=\"hb-shipping-delivery-location\">Other Southeast Asia<\/div>\r\n <div class=\"hb-shipping-delivery-time\">7\u201314 working days<\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <div class=\"hb-shipping-warning-box\">\r\n These timelines are provided for guidance only and are not guaranteed. Actual delivery may vary due to courier performance, weather conditions, customs delays, or other external factors. Delivery timelines are estimates only. Delays may occur due to courier backlogs, customs clearance, weather conditions, or unforeseen disruptions. The Company shall not be liable for delays outside its reasonable control.\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <!-- Section 5 -->\r\n <div class=\"hb-shipping-section\">\r\n <h2 class=\"hb-shipping-section-title\">\r\n <span class=\"hb-shipping-section-number\">5<\/span>\r\n Order Tracking\r\n <\/h2>\r\n <div class=\"hb-shipping-subsection\">\r\n <p class=\"hb-shipping-text-content\">Once your order has been dispatched, a tracking number and courier information will be provided via email or the Platform's order tracking system.<\/p>\r\n \r\n <ul class=\"hb-shipping-list-styled\">\r\n <li>You may monitor your shipment using the tracking number on the courier's official website<\/li>\r\n <li>If you encounter issues tracking your order, please contact our Customer Service team for assistance<\/li>\r\n <\/ul>\r\n <\/div>\r\n <\/div>\r\n\r\n <!-- Section 6 -->\r\n <div class=\"hb-shipping-section\">\r\n <h2 class=\"hb-shipping-section-title\">\r\n <span class=\"hb-shipping-section-number\">6<\/span>\r\n Risk of Loss and Title Transfer\r\n <\/h2>\r\n <div class=\"hb-shipping-subsection\">\r\n <p class=\"hb-shipping-text-content\">Title to and risk of loss or damage to products shall pass to the Customer upon:<\/p>\r\n \r\n <ul class=\"hb-shipping-list-styled\">\r\n <li>Successful delivery to the shipping address provided; or<\/li>\r\n <li>The courier system marking the package as \"Delivered\", whichever occurs first<\/li>\r\n <\/ul>\r\n\r\n <div class=\"hb-shipping-warning-box\">\r\n <strong>Courier Liability & Risk Transfer:<\/strong> All parcels are securely packed and handed to licensed couriers. Risk of loss or damage transfers to the Customer once the courier marks the parcel as \"Delivered\" in the tracking system. The Company shall not be responsible for claims of non-receipt for parcels marked as delivered.\r\n <\/div>\r\n\r\n <p class=\"hb-shipping-text-content\">After delivery, Harrington Bookshop shall not be liable for loss, theft, or damage caused by third parties, negligence, or failure to collect packages in a timely manner. Customers are encouraged to ensure a safe and accurate delivery address and to inspect items promptly upon receipt.<\/p>\r\n\r\n <div class=\"hb-shipping-info-box\">\r\n Customers must ensure all shipping details provided are complete and accurate. Orders returned due to incorrect, incomplete, or unverified addresses will incur additional re-delivery charges. The Company is not liable for delays or losses caused by inaccurate information.\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <!-- Section 7 -->\r\n <div class=\"hb-shipping-section\">\r\n <h2 class=\"hb-shipping-section-title\">\r\n <span class=\"hb-shipping-section-number\">7<\/span>\r\n International Shipments and Customs\r\n <\/h2>\r\n <div class=\"hb-shipping-subsection\">\r\n <p class=\"hb-shipping-text-content\">All international shipments (including those to Singapore) are shipped on a <span class=\"hb-shipping-important-text\">Delivery Duty Unpaid (DDU)<\/span> basis unless explicitly stated otherwise.<\/p>\r\n \r\n <ul class=\"hb-shipping-list-styled\">\r\n <li>Import duties, customs taxes, or clearance fees imposed by the destination country must be paid by the Customer<\/li>\r\n <li>If a Customer refuses to pay applicable import fees or fails to complete customs clearance, the parcel may be returned or destroyed by local authorities<\/li>\r\n <li>In such cases, the Company reserves the right to deduct incurred costs (including return freight and customs handling fees) from any refund due or to deny a refund altogether if the product is unrecoverable<\/li>\r\n <li>The Customer bears responsibility for ensuring compliance with local import regulations prior to placing an order<\/li>\r\n <\/ul>\r\n <\/div>\r\n <\/div>\r\n\r\n <!-- Section 8 -->\r\n <div class=\"hb-shipping-section\">\r\n <h2 class=\"hb-shipping-section-title\">\r\n <span class=\"hb-shipping-section-number\">8<\/span>\r\n Delivery Failures and Re-Delivery\r\n <\/h2>\r\n <div class=\"hb-shipping-subsection\">\r\n <p class=\"hb-shipping-text-content\">If a delivery fails due to an incorrect address, incomplete information, or unavailability of the recipient, the courier may return the parcel to us.<\/p>\r\n \r\n <ul class=\"hb-shipping-list-styled\">\r\n <li>The Customer will be notified and offered the option of re-delivery, subject to payment of additional shipping charges<\/li>\r\n <li>If the Customer chooses to cancel the order instead, such cancellation will be treated as a return under the Refund Policy, subject to applicable deductions for shipping and handling costs<\/li>\r\n <li>The Company is not liable for parcels uncollected beyond the courier's holding period<\/li>\r\n <\/ul>\r\n\r\n <div class=\"hb-shipping-warning-box\">\r\n If delivery fails due to unavailability of the recipient, incorrect address, or refusal to accept, the parcel may be returned to the Company or the courier's depot. Re-delivery will incur additional charges borne by the Customer.\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <!-- Section 9 -->\r\n <div class=\"hb-shipping-section\">\r\n <h2 class=\"hb-shipping-section-title\">\r\n <span class=\"hb-shipping-section-number\">9<\/span>\r\n Damaged, Missing, or Lost Parcels\r\n <\/h2>\r\n <div class=\"hb-shipping-subsection\">\r\n <ul class=\"hb-shipping-list-styled\">\r\n <li>If you receive a parcel that appears damaged or tampered with, you must notify us within <span class=\"hb-shipping-important-text\">48 hours of delivery<\/span> and retain all packaging materials for inspection<\/li>\r\n <li>If an item is missing or lost in transit, please contact us within <span class=\"hb-shipping-important-text\">seven (7) days<\/span> of the estimated delivery date. We will coordinate with the courier to trace and resolve the issue<\/li>\r\n <li>Depending on the outcome of the investigation, the Company may, at its discretion, offer a replacement, refund, or credit, subject to confirmation by the courier<\/li>\r\n <li>The Company's total liability for lost or damaged shipments shall not exceed the value of the affected product<\/li>\r\n <\/ul>\r\n\r\n <div class=\"hb-shipping-info-box\">\r\n If a parcel arrives visibly damaged or tampered with, Customers must notify the courier at delivery and record photographic or video evidence before unboxing. The Company may assist with courier claims but shall not be responsible for compensation unless Company negligence is established.\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <!-- Section 10 -->\r\n <div class=\"hb-shipping-section\">\r\n <h2 class=\"hb-shipping-section-title\">\r\n <span class=\"hb-shipping-section-number\">10<\/span>\r\n Force Majeure and Uncontrollable Events\r\n <\/h2>\r\n <div class=\"hb-shipping-subsection\">\r\n <p class=\"hb-shipping-text-content\">Harrington Bookshop shall not be responsible for any delay or failure to deliver resulting from circumstances beyond its reasonable control, including but not limited to natural disasters, pandemics, government actions, strikes, or courier disruptions.<\/p>\r\n \r\n <p class=\"hb-shipping-text-content\">In such cases, delivery will be resumed as soon as practicable, and customers will be kept informed of material delays.<\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n <!-- Section 11 -->\r\n <div class=\"hb-shipping-section\">\r\n <h2 class=\"hb-shipping-section-title\">\r\n <span class=\"hb-shipping-section-number\">11<\/span>\r\n Marketplace Orders\r\n <\/h2>\r\n <div class=\"hb-shipping-subsection\">\r\n <p class=\"hb-shipping-text-content\">For orders placed on Shopee, Lazada, TikTok Shop, or other authorised marketplaces, delivery timelines, courier options, and refund procedures are also governed by each platform's shipping policy.<\/p>\r\n \r\n <ul class=\"hb-shipping-list-styled\">\r\n <li>In the event of any inconsistency between this Policy and the platform's mandatory shipping terms, the platform's rules shall prevail to the extent required<\/li>\r\n <li>Harrington Bookshop will cooperate fully with marketplace dispute resolution processes but shall not be liable for delays or issues resulting from third-party courier arrangements controlled by the platform<\/li>\r\n <\/ul>\r\n <\/div>\r\n <\/div>\r\n\r\n <!-- Section 12 -->\r\n <div class=\"hb-shipping-section\">\r\n <h2 class=\"hb-shipping-section-title\">\r\n <span class=\"hb-shipping-section-number\">12<\/span>\r\n Data Protection in Delivery Operations\r\n <\/h2>\r\n <div class=\"hb-shipping-subsection\">\r\n <p class=\"hb-shipping-text-content\">Personal information collected for the purpose of shipping (including names, addresses, and phone numbers) will be processed in accordance with our Privacy Policy, the Personal Data Protection Act 2010 (Malaysia), and PDPA 2012 (Singapore).<\/p>\r\n \r\n <div class=\"hb-shipping-info-box\">\r\n Data will only be shared with third-party logistics providers for the purpose of fulfilling delivery and will not be used for marketing without consent.\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <!-- Section 13 -->\r\n <div class=\"hb-shipping-section\">\r\n <h2 class=\"hb-shipping-section-title\">\r\n <span class=\"hb-shipping-section-number\">13<\/span>\r\n Amendments and Updates\r\n <\/h2>\r\n <div class=\"hb-shipping-subsection\">\r\n <p class=\"hb-shipping-text-content\">Harrington Bookshop reserves the right to amend or update this Shipping and Delivery Policy at any time.<\/p>\r\n \r\n <ul class=\"hb-shipping-list-styled\">\r\n <li>Revised versions will take effect upon publication on our Website with the updated Effective Date clearly indicated<\/li>\r\n <li>Continued use of our services following publication of amendments constitutes your acceptance of the updated Policy<\/li>\r\n <\/ul>\r\n <\/div>\r\n <\/div>\r\n\r\n <!-- Contact Section -->\r\n <div class=\"hb-shipping-contact-section\">\r\n <div class=\"hb-shipping-contact-title\">\ud83d\udcde Contact Information<\/div>\r\n <p class=\"hb-shipping-text-content\">For all delivery, courier, or shipping-related inquiries, please contact:<\/p>\r\n \r\n <div class=\"hb-shipping-contact-grid\">\r\n <div class=\"hb-shipping-contact-card\">\r\n <div class=\"hb-shipping-contact-label\">\ud83d\udce7 Email<\/div>\r\n <div class=\"hb-shipping-contact-info\">harringtonbookshop@gmail.com<\/div>\r\n <\/div>\r\n \r\n <div class=\"hb-shipping-contact-card\">\r\n <div class=\"hb-shipping-contact-label\">\ud83d\udcf1 Phone<\/div>\r\n <div class=\"hb-shipping-contact-info\">+60 17-307 0637<\/div>\r\n <\/div>\r\n \r\n <div class=\"hb-shipping-contact-card\">\r\n <div class=\"hb-shipping-contact-label\">\ud83c\udfe2 Registered Office<\/div>\r\n <div class=\"hb-shipping-contact-info\">\r\n Attention: Shipping & Logistics Department<br>\r\n A-3-3, Plaza Bukit Jalil (Aurora Place)<br>\r\n No. 1, Persiaran Bukit Jalil 1<br>\r\n Bandar Bukit Jalil, 57000<br>\r\n Kuala Lumpur, Malaysia\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <!-- Footer -->\r\n <div class=\"hb-shipping-footer-box\">\r\n <div class=\"hb-shipping-footer-title\">HARRINGTON BOOKSHOP SDN. BHD.<\/div>\r\n <div class=\"hb-shipping-footer-text\">\r\n Company Registration No: 202501013611 (1615025-A)<br>\r\n Effective Date: 10 October 2025<br>\r\n <br>\r\n This Policy is governed by the laws of Malaysia<br>\r\n \u00a9 2025 Harrington Bookshop. All Rights Reserved.\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n<\/body>\r\n<\/html>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Shipping Policy – Harrington Bookshop SHIPPING POLICY Delivery terms, timelines, and conditions This Shipping and Delivery Policy sets forth the<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2146","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/harringtonbookshop.com\/ms\/wp-json\/wp\/v2\/pages\/2146","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/harringtonbookshop.com\/ms\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/harringtonbookshop.com\/ms\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/harringtonbookshop.com\/ms\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/harringtonbookshop.com\/ms\/wp-json\/wp\/v2\/comments?post=2146"}],"version-history":[{"count":4,"href":"https:\/\/harringtonbookshop.com\/ms\/wp-json\/wp\/v2\/pages\/2146\/revisions"}],"predecessor-version":[{"id":2150,"href":"https:\/\/harringtonbookshop.com\/ms\/wp-json\/wp\/v2\/pages\/2146\/revisions\/2150"}],"wp:attachment":[{"href":"https:\/\/harringtonbookshop.com\/ms\/wp-json\/wp\/v2\/media?parent=2146"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}