{"id":2151,"date":"2025-10-19T07:07:42","date_gmt":"2025-10-18T23:07:42","guid":{"rendered":"https:\/\/harringtonbookshop.com\/?page_id=2151"},"modified":"2025-10-19T07:09:58","modified_gmt":"2025-10-18T23:09:58","slug":"warranty-policy","status":"publish","type":"page","link":"https:\/\/harringtonbookshop.com\/ms\/warranty-policy\/","title":{"rendered":"Warranty Policy"},"content":{"rendered":"
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\n\t\t\t\t\t\r\n\r\n\r\n \r\n \r\n Warranty Policy - Harrington Bookshop<\/title>\r\n <style>\r\n .hb-warranty-wrapper * {\r\n margin: 0;\r\n padding: 0;\r\n box-sizing: border-box;\r\n }\r\n\r\n .hb-warranty-wrapper {\r\n font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Oxygen, Ubuntu, Cantarell, sans-serif;\r\n line-height: 1.7;\r\n color: #333;\r\n background: #f8f9fa;\r\n padding: 20px;\r\n }\r\n\r\n .hb-warranty-container {\r\n max-width: 1000px;\r\n margin: 0 auto;\r\n background: white;\r\n border-radius: 12px;\r\n box-shadow: 0 10px 40px rgba(0,0,0,0.1);\r\n overflow: hidden;\r\n }\r\n\r\n .hb-warranty-header {\r\n background: white;\r\n color: #2c5aa0;\r\n padding: 50px 30px 30px;\r\n text-align: center;\r\n position: relative;\r\n border-bottom: 3px solid #e9ecef;\r\n }\r\n\r\n .hb-warranty-header h1 {\r\n font-size: 2.5rem;\r\n font-weight: 700;\r\n margin-bottom: 15px;\r\n text-transform: uppercase;\r\n letter-spacing: 1px;\r\n color: #2c5aa0;\r\n }\r\n\r\n .hb-warranty-subtitle {\r\n font-size: 1rem;\r\n color: #666;\r\n margin-bottom: 25px;\r\n font-weight: 400;\r\n }\r\n\r\n .hb-warranty-content {\r\n padding: 40px 50px;\r\n }\r\n\r\n .hb-warranty-intro-box {\r\n background: linear-gradient(135deg, #e3f2fd 0%, #bbdefb 100%);\r\n border-left: 5px solid #2196f3;\r\n padding: 25px;\r\n border-radius: 8px;\r\n margin-bottom: 40px;\r\n box-shadow: 0 4px 6px rgba(0,0,0,0.05);\r\n }\r\n\r\n .hb-warranty-intro-box p {\r\n font-size: 1.05rem;\r\n line-height: 1.8;\r\n color: #0d47a1;\r\n }\r\n\r\n .hb-warranty-section {\r\n margin-bottom: 45px;\r\n }\r\n\r\n .hb-warranty-section-title {\r\n font-size: 1.6rem;\r\n color: #2c5aa0;\r\n font-weight: 700;\r\n margin-bottom: 25px;\r\n padding-bottom: 15px;\r\n border-bottom: 3px solid #e9ecef;\r\n display: flex;\r\n align-items: center;\r\n gap: 15px;\r\n }\r\n\r\n .hb-warranty-section-number {\r\n display: inline-flex;\r\n align-items: center;\r\n justify-content: center;\r\n width: 40px;\r\n height: 40px;\r\n background: linear-gradient(135deg, #2c5aa0 0%, #1e3a6d 100%);\r\n color: white;\r\n border-radius: 50%;\r\n font-size: 1.2rem;\r\n font-weight: 700;\r\n flex-shrink: 0;\r\n }\r\n\r\n .hb-warranty-subsection {\r\n margin-bottom: 25px;\r\n padding-left: 20px;\r\n }\r\n\r\n .hb-warranty-text-content {\r\n font-size: 0.98rem;\r\n margin-bottom: 15px;\r\n text-align: justify;\r\n line-height: 1.8;\r\n }\r\n\r\n .hb-warranty-highlight-box {\r\n border-left: 5px solid #28a745;\r\n background: linear-gradient(135deg, #d4edda 0%, #c3e6cb 100%);\r\n padding: 20px 25px;\r\n border-radius: 8px;\r\n margin: 20px 0;\r\n box-shadow: 0 4px 6px rgba(0,0,0,0.05);\r\n }\r\n\r\n .hb-warranty-highlight-title {\r\n font-weight: 700;\r\n color: #155724;\r\n margin-bottom: 12px;\r\n font-size: 1.1rem;\r\n }\r\n\r\n .hb-warranty-list-styled {\r\n list-style: none;\r\n padding-left: 0;\r\n }\r\n\r\n .hb-warranty-list-styled li {\r\n margin: 12px 0;\r\n padding-left: 30px;\r\n position: relative;\r\n line-height: 1.7;\r\n }\r\n\r\n .hb-warranty-list-styled li::before {\r\n content: \"\ud83d\udee1\ufe0f\";\r\n position: absolute;\r\n left: 0;\r\n font-size: 1rem;\r\n }\r\n\r\n .hb-warranty-danger-box {\r\n border-left: 5px solid #dc3545;\r\n background: linear-gradient(135deg, #f8d7da 0%, #f5c6cb 100%);\r\n padding: 20px 25px;\r\n border-radius: 8px;\r\n margin: 20px 0;\r\n box-shadow: 0 4px 6px rgba(0,0,0,0.05);\r\n }\r\n\r\n .hb-warranty-danger-title {\r\n font-weight: 700;\r\n color: #721c24;\r\n margin-bottom: 12px;\r\n font-size: 1.1rem;\r\n }\r\n\r\n .hb-warranty-danger-box .hb-warranty-list-styled li::before {\r\n content: \"\u2717\";\r\n color: #dc3545;\r\n font-weight: 900;\r\n font-size: 1.2rem;\r\n }\r\n\r\n .hb-warranty-warning-box {\r\n border-left: 5px solid #ffc107;\r\n background: linear-gradient(135deg, #fff3cd 0%, #ffeaa7 100%);\r\n padding: 20px 25px;\r\n border-radius: 8px;\r\n margin: 20px 0;\r\n box-shadow: 0 4px 6px rgba(0,0,0,0.05);\r\n }\r\n\r\n .hb-warranty-warning-box::before {\r\n content: \"\u26a0\ufe0f\";\r\n font-size: 1.5rem;\r\n margin-right: 10px;\r\n }\r\n\r\n .hb-warranty-info-box {\r\n border-left: 5px solid #17a2b8;\r\n background: linear-gradient(135deg, #d1ecf1 0%, #bee5eb 100%);\r\n padding: 20px 25px;\r\n border-radius: 8px;\r\n margin: 20px 0;\r\n box-shadow: 0 4px 6px rgba(0,0,0,0.05);\r\n }\r\n\r\n .hb-warranty-info-box::before {\r\n content: \"\u2139\ufe0f\";\r\n font-size: 1.5rem;\r\n margin-right: 10px;\r\n }\r\n\r\n .hb-warranty-coverage-badge {\r\n display: inline-block;\r\n background: linear-gradient(135deg, #28a745 0%, #20c997 100%);\r\n color: white;\r\n padding: 15px 30px;\r\n border-radius: 50px;\r\n font-size: 1.3rem;\r\n font-weight: 700;\r\n text-align: center;\r\n margin: 20px 0;\r\n box-shadow: 0 4px 12px rgba(40, 167, 69, 0.3);\r\n }\r\n\r\n .hb-warranty-steps-grid {\r\n display: grid;\r\n grid-template-columns: repeat(auto-fit, minmax(200px, 1fr));\r\n gap: 20px;\r\n margin: 25px 0;\r\n }\r\n\r\n .hb-warranty-step-card {\r\n background: linear-gradient(135deg, #f8f9fa 0%, #e9ecef 100%);\r\n padding: 25px;\r\n border-radius: 10px;\r\n text-align: center;\r\n border: 2px solid #dee2e6;\r\n transition: transform 0.3s, box-shadow 0.3s;\r\n }\r\n\r\n .hb-warranty-step-card:hover {\r\n transform: translateY(-5px);\r\n box-shadow: 0 8px 16px rgba(0,0,0,0.1);\r\n }\r\n\r\n .hb-warranty-step-number {\r\n display: inline-flex;\r\n align-items: center;\r\n justify-content: center;\r\n width: 50px;\r\n height: 50px;\r\n background: linear-gradient(135deg, #2c5aa0 0%, #1e3a6d 100%);\r\n color: white;\r\n border-radius: 50%;\r\n font-size: 1.3rem;\r\n font-weight: 700;\r\n margin-bottom: 15px;\r\n }\r\n\r\n .hb-warranty-step-title {\r\n font-weight: 600;\r\n color: #2c5aa0;\r\n margin-bottom: 10px;\r\n font-size: 1rem;\r\n }\r\n\r\n .hb-warranty-step-desc {\r\n font-size: 0.9rem;\r\n color: #666;\r\n line-height: 1.6;\r\n }\r\n\r\n .hb-warranty-contact-section {\r\n background: linear-gradient(135deg, #e8f5e9 0%, #c8e6c9 100%);\r\n border-left: 5px solid #4caf50;\r\n padding: 30px;\r\n border-radius: 8px;\r\n margin: 40px 0;\r\n box-shadow: 0 4px 6px rgba(0,0,0,0.05);\r\n }\r\n\r\n .hb-warranty-contact-title {\r\n font-weight: 700;\r\n color: #2e7d32;\r\n margin-bottom: 20px;\r\n font-size: 1.3rem;\r\n }\r\n\r\n .hb-warranty-contact-grid {\r\n display: grid;\r\n grid-template-columns: repeat(auto-fit, minmax(250px, 1fr));\r\n gap: 20px;\r\n margin-top: 20px;\r\n }\r\n\r\n .hb-warranty-contact-card {\r\n background: white;\r\n padding: 20px;\r\n border-radius: 8px;\r\n border: 1px solid #a5d6a7;\r\n }\r\n\r\n .hb-warranty-contact-label {\r\n font-weight: 700;\r\n color: #2c5aa0;\r\n margin-bottom: 8px;\r\n font-size: 1rem;\r\n }\r\n\r\n .hb-warranty-contact-info {\r\n color: #555;\r\n line-height: 1.6;\r\n }\r\n\r\n .hb-warranty-footer-box {\r\n background: linear-gradient(135deg, #2c5aa0 0%, #1e3a6d 100%);\r\n color: white;\r\n padding: 40px;\r\n text-align: center;\r\n margin-top: 50px;\r\n border-radius: 0 0 12px 12px;\r\n }\r\n\r\n .hb-warranty-footer-title {\r\n font-size: 1.5rem;\r\n font-weight: 700;\r\n margin-bottom: 15px;\r\n }\r\n\r\n .hb-warranty-footer-text {\r\n font-size: 0.95rem;\r\n line-height: 1.8;\r\n opacity: 0.95;\r\n }\r\n\r\n .hb-warranty-important-text {\r\n font-weight: 600;\r\n color: #2c5aa0;\r\n }\r\n\r\n @media (max-width: 768px) {\r\n .hb-warranty-wrapper {\r\n padding: 10px;\r\n }\r\n\r\n .hb-warranty-container {\r\n border-radius: 8px;\r\n }\r\n\r\n .hb-warranty-header {\r\n padding: 30px 20px 20px;\r\n }\r\n\r\n .hb-warranty-header h1 {\r\n font-size: 1.5rem;\r\n letter-spacing: 0.5px;\r\n }\r\n\r\n .hb-warranty-subtitle {\r\n font-size: 0.9rem;\r\n }\r\n\r\n .hb-warranty-content {\r\n padding: 25px 15px;\r\n }\r\n\r\n .hb-warranty-intro-box {\r\n padding: 20px 15px;\r\n margin-bottom: 30px;\r\n }\r\n\r\n .hb-warranty-intro-box p {\r\n font-size: 0.95rem;\r\n text-align: left;\r\n }\r\n\r\n .hb-warranty-section {\r\n margin-bottom: 35px;\r\n }\r\n\r\n .hb-warranty-section-title {\r\n font-size: 1.2rem;\r\n gap: 10px;\r\n margin-bottom: 20px;\r\n padding-bottom: 12px;\r\n }\r\n\r\n .hb-warranty-section-number {\r\n width: 35px;\r\n height: 35px;\r\n font-size: 1rem;\r\n }\r\n\r\n .hb-warranty-subsection {\r\n padding-left: 10px;\r\n margin-bottom: 20px;\r\n }\r\n\r\n .hb-warranty-text-content {\r\n font-size: 0.92rem;\r\n text-align: left;\r\n }\r\n\r\n .hb-warranty-highlight-box,\r\n .hb-warranty-warning-box,\r\n .hb-warranty-info-box,\r\n .hb-warranty-danger-box {\r\n padding: 15px;\r\n margin: 15px 0;\r\n }\r\n\r\n .hb-warranty-list-styled li {\r\n font-size: 0.92rem;\r\n padding-left: 25px;\r\n }\r\n\r\n .hb-warranty-coverage-badge {\r\n font-size: 1.1rem;\r\n padding: 12px 25px;\r\n }\r\n\r\n .hb-warranty-steps-grid {\r\n grid-template-columns: 1fr;\r\n gap: 15px;\r\n }\r\n\r\n .hb-warranty-step-card {\r\n padding: 20px 15px;\r\n }\r\n\r\n .hb-warranty-contact-section {\r\n padding: 20px 15px;\r\n margin: 30px 0;\r\n }\r\n\r\n .hb-warranty-contact-title {\r\n font-size: 1.15rem;\r\n }\r\n\r\n .hb-warranty-contact-grid {\r\n grid-template-columns: 1fr;\r\n gap: 15px;\r\n }\r\n\r\n .hb-warranty-contact-card {\r\n padding: 15px;\r\n }\r\n\r\n .hb-warranty-footer-box {\r\n padding: 30px 20px;\r\n border-radius: 0 0 8px 8px;\r\n }\r\n\r\n .hb-warranty-footer-title {\r\n font-size: 1.2rem;\r\n }\r\n\r\n .hb-warranty-footer-text {\r\n font-size: 0.85rem;\r\n }\r\n }\r\n\r\n @media (max-width: 480px) {\r\n .hb-warranty-wrapper {\r\n padding: 5px;\r\n }\r\n\r\n .hb-warranty-header h1 {\r\n font-size: 1.3rem;\r\n }\r\n\r\n .hb-warranty-content {\r\n padding: 20px 12px;\r\n }\r\n\r\n .hb-warranty-section-title {\r\n font-size: 1.1rem;\r\n }\r\n }\r\n <\/style>\r\n<\/head>\r\n<body>\r\n <div class=\"hb-warranty-wrapper\">\r\n <div class=\"hb-warranty-container\">\r\n <!-- Header -->\r\n <div class=\"hb-warranty-header\">\r\n <h1>WARRANTY POLICY<\/h1>\r\n <p class=\"hb-warranty-subtitle\">Limited warranty coverage and terms<\/p>\r\n <\/div>\r\n\r\n <!-- Content -->\r\n <div class=\"hb-warranty-content\">\r\n <!-- Introduction -->\r\n <div class=\"hb-warranty-section\">\r\n <div class=\"hb-warranty-intro-box\">\r\n <p>This Warranty Policy sets out the terms under which HARRINGTON BOOKSHOP SDN. BHD. provides limited warranty coverage for products sold directly through our Website at www.harringtonbookshop.com and through our official stores on Shopee, Lazada, TikTok Shop, and other authorised platforms. This Policy must be read together with our Terms and Conditions of Sale and Use, Return\/Refund\/Cancellation Policy, and Privacy Policy. This limited warranty complies with the Consumer Protection Act 1999 (Malaysia), the Sale of Goods Act 1957, and equivalent consumer rights principles applicable to sales in Singapore and the wider Southeast Asian region.<\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n <!-- Section 1 -->\r\n <div class=\"hb-warranty-section\">\r\n <h2 class=\"hb-warranty-section-title\">\r\n <span class=\"hb-warranty-section-number\">1<\/span>\r\n Warranty Coverage\r\n <\/h2>\r\n <div class=\"hb-warranty-subsection\">\r\n <div style=\"text-align: center;\">\r\n <div class=\"hb-warranty-coverage-badge\">\u2713 3 MONTH LIMITED WARRANTY<\/div>\r\n <\/div>\r\n \r\n <p class=\"hb-warranty-text-content\">All refurbished electronic products sold by Harrington Bookshop include a <span class=\"hb-warranty-important-text\">three (3) month limited warranty<\/span> commencing from the date of delivery as verified by the courier's tracking record.<\/p>\r\n \r\n <div class=\"hb-warranty-highlight-box\">\r\n <div class=\"hb-warranty-highlight-title\">What's Covered<\/div>\r\n <ul class=\"hb-warranty-list-styled\">\r\n <li>Defects in materials and workmanship that manifest during normal consumer use<\/li>\r\n <li>Manufacturing defects under normal use conditions<\/li>\r\n <li>Products that undergo our 21-step professional inspection, testing, and restoration process<\/li>\r\n <\/ul>\r\n <\/div>\r\n\r\n <p class=\"hb-warranty-text-content\">For new, unused products, warranty coverage is governed by the original manufacturer's warranty, if applicable, and may extend beyond the Company's limited period.<\/p>\r\n\r\n <div class=\"hb-warranty-info-box\">\r\n This warranty covers manufacturing defects in materials or workmanship under normal use. It does not cover consumables such as batteries, screen protectors, accessories, or cosmetic wear and tear. Warranty coverage lasts for the period stated at purchase (typically three (3) months). Repaired or replacement units carry the remaining balance of the original warranty or thirty (30) days, whichever is longer.\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <!-- Section 2 -->\r\n <div class=\"hb-warranty-section\">\r\n <h2 class=\"hb-warranty-section-title\">\r\n <span class=\"hb-warranty-section-number\">2<\/span>\r\n Warranty Remedies\r\n <\/h2>\r\n <div class=\"hb-warranty-subsection\">\r\n <p class=\"hb-warranty-text-content\">Where a valid claim is accepted within the warranty period, the Company's sole and exclusive remedies are limited to one of the following, at our discretion:<\/p>\r\n \r\n <div class=\"hb-warranty-steps-grid\">\r\n <div class=\"hb-warranty-step-card\">\r\n <div class=\"hb-warranty-step-number\">1<\/div>\r\n <div class=\"hb-warranty-step-title\">One-to-One Exchange<\/div>\r\n <div class=\"hb-warranty-step-desc\">Replacement with an identical or equivalent product of the same model and specifications<\/div>\r\n <\/div>\r\n <div class=\"hb-warranty-step-card\">\r\n <div class=\"hb-warranty-step-number\">2<\/div>\r\n <div class=\"hb-warranty-step-title\">Full Refund<\/div>\r\n <div class=\"hb-warranty-step-desc\">If a replacement of equivalent value is unavailable<\/div>\r\n <\/div>\r\n <div class=\"hb-warranty-step-card\">\r\n <div class=\"hb-warranty-step-number\">3<\/div>\r\n <div class=\"hb-warranty-step-title\">Repair<\/div>\r\n <div class=\"hb-warranty-step-desc\">Only if expressly approved by the Company in writing (rare and subject to parts availability)<\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <div class=\"hb-warranty-warning-box\">\r\n <strong>Important:<\/strong> All replacements provided under warranty are refurbished or equivalent-grade units, not necessarily brand new. The replacement product inherits the remaining balance of the original warranty period and does not renew or extend it. The Company's liability is capped at the original purchase price of the product.\r\n <\/div>\r\n\r\n <p class=\"hb-warranty-text-content\">Where an identical model or colour is unavailable, the Company may replace it with an equivalent or higher-specification product of equal or greater value.<\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n <!-- Section 3 -->\r\n <div class=\"hb-warranty-section\">\r\n <h2 class=\"hb-warranty-section-title\">\r\n <span class=\"hb-warranty-section-number\">3<\/span>\r\n Conditions for Valid Warranty Claims\r\n <\/h2>\r\n <div class=\"hb-warranty-subsection\">\r\n <p class=\"hb-warranty-text-content\">Warranty claims must be initiated by contacting <strong>harringtonbookshop@gmail.com<\/strong> within the three (3) month coverage period. The request must include:<\/p>\r\n \r\n <ul class=\"hb-warranty-list-styled\">\r\n <li>Order number and proof of purchase<\/li>\r\n <li>Photographs or videos demonstrating the defect<\/li>\r\n <li>Serial number or identifiable device information (if applicable)<\/li>\r\n <\/ul>\r\n\r\n <div class=\"hb-warranty-highlight-box\">\r\n <div class=\"hb-warranty-highlight-title\">Claim Process Requirements<\/div>\r\n <ul class=\"hb-warranty-list-styled\">\r\n <li>Customers must obtain a <span class=\"hb-warranty-important-text\">Warranty Return Authorisation (WRA)<\/span> number prior to sending back any product<\/li>\r\n <li>Items returned without WRA may be rejected<\/li>\r\n <li>All returns must include original packaging (where available), accessories, and documentation<\/li>\r\n <li>Returned products are inspected by our technical team to verify the claimed fault<\/li>\r\n <\/ul>\r\n <\/div>\r\n\r\n <div class=\"hb-warranty-warning-box\">\r\n Customers must submit clear photo or video evidence of the defect when making a claim. The item must be returned in its original packaging with all included accessories. Claims without sufficient proof may not be processed. If no defect is found, the item will be returned to the Customer at the Customer's expense.\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <!-- Section 4 -->\r\n <div class=\"hb-warranty-section\">\r\n <h2 class=\"hb-warranty-section-title\">\r\n <span class=\"hb-warranty-section-number\">4<\/span>\r\n Exclusions from Warranty Coverage\r\n <\/h2>\r\n <div class=\"hb-warranty-subsection\">\r\n <p class=\"hb-warranty-text-content\">This limited warranty does not cover any of the following:<\/p>\r\n \r\n <div class=\"hb-warranty-danger-box\">\r\n <div class=\"hb-warranty-danger-title\">\u2717 NOT COVERED BY WARRANTY<\/div>\r\n <ul class=\"hb-warranty-list-styled\">\r\n <li>Cosmetic wear and tear such as scratches, discoloration, or surface marks that do not affect performance<\/li>\r\n <li>User-caused damage, including drops, water ingress, electrical surges, or misuse<\/li>\r\n <li>Tampering, unauthorised repair, or modification of hardware or software<\/li>\r\n <li>Damage caused by third-party accessories, improper voltage, or incompatible power adapters<\/li>\r\n <li>Battery degradation or normal capacity loss due to age or usage<\/li>\r\n <li>Software malfunctions or operating system errors caused by third-party installations or user configuration<\/li>\r\n <li>Loss, theft, or accidental damage after delivery<\/li>\r\n <li>Products with defaced, removed, or altered serial numbers<\/li>\r\n <\/ul>\r\n <\/div>\r\n\r\n <div class=\"hb-warranty-danger-box\">\r\n <div class=\"hb-warranty-danger-title\">Additional Exclusions<\/div>\r\n <p class=\"hb-warranty-text-content\">The warranty does not apply to defects or damage resulting from:<\/p>\r\n <ul class=\"hb-warranty-list-styled\">\r\n <li>Accidental drops, impact, or liquid exposure<\/li>\r\n <li>Misuse, negligence, or improper storage<\/li>\r\n <li>Unauthorized repairs or third-party modifications<\/li>\r\n <li>Software corruption, virus infection, or use of unapproved accessories<\/li>\r\n <li>Damage from courier handling after delivery<\/li>\r\n <\/ul>\r\n <\/div>\r\n\r\n <div class=\"hb-warranty-warning-box\">\r\n <strong>Voiding Conditions:<\/strong> The warranty is void if the product serial number, IMEI label, or security seal has been removed, altered, or tampered with.\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <!-- Section 5 -->\r\n <div class=\"hb-warranty-section\">\r\n <h2 class=\"hb-warranty-section-title\">\r\n <span class=\"hb-warranty-section-number\">5<\/span>\r\n Return Shipping and Responsibility\r\n <\/h2>\r\n <div class=\"hb-warranty-subsection\">\r\n <ul class=\"hb-warranty-list-styled\">\r\n <li>For approved warranty claims, Harrington Bookshop shall bear the cost of return shipping for customers in <span class=\"hb-warranty-important-text\">Malaysia and Singapore<\/span><\/li>\r\n <li>For international customers (outside Malaysia and Singapore), the Customer is responsible for shipping costs unless otherwise agreed<\/li>\r\n <li>Returned items remain the Customer's responsibility until received by the Company<\/li>\r\n <li>Traceable courier methods are strongly recommended<\/li>\r\n <\/ul>\r\n\r\n <div class=\"hb-warranty-info-box\">\r\n Customers are responsible for safe packaging and return shipping when sending items for warranty service. The Company shall not be liable for transit damage caused by inadequate packaging or courier mishandling.\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <!-- Section 6 -->\r\n <div class=\"hb-warranty-section\">\r\n <h2 class=\"hb-warranty-section-title\">\r\n <span class=\"hb-warranty-section-number\">6<\/span>\r\n Inspection, Verification, and Resolution Timeline\r\n <\/h2>\r\n <div class=\"hb-warranty-subsection\">\r\n <p class=\"hb-warranty-text-content\">Upon receipt of the returned product, inspection and testing typically occur within <span class=\"hb-warranty-important-text\">seven (7) working days<\/span>.<\/p>\r\n \r\n <div class=\"hb-warranty-highlight-box\">\r\n <div class=\"hb-warranty-highlight-title\">Resolution Timeline<\/div>\r\n <ul class=\"hb-warranty-list-styled\">\r\n <li>Inspection completed within 7 working days<\/li>\r\n <li>Exchange or refund processed within 7 to 14 business days after verification<\/li>\r\n <li>If defect was caused by user error or non-covered circumstances, claim will be denied<\/li>\r\n <\/ul>\r\n <\/div>\r\n\r\n <div class=\"hb-warranty-warning-box\">\r\n All returned items are subject to inspection and testing by the Company's technicians. The Company's assessment of the item's condition and eligibility for warranty shall be final and binding. If inspection shows the issue is non-warranty (e.g., user damage, liquid exposure, or software fault), a diagnostic fee of RM30\u2013RM50 may apply before the item is returned.\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <!-- Section 7 -->\r\n <div class=\"hb-warranty-section\">\r\n <h2 class=\"hb-warranty-section-title\">\r\n <span class=\"hb-warranty-section-number\">7<\/span>\r\n Marketplace Purchases\r\n <\/h2>\r\n <div class=\"hb-warranty-subsection\">\r\n <p class=\"hb-warranty-text-content\">For products purchased via authorised marketplace stores (Shopee, Lazada, TikTok Shop), this Warranty Policy applies concurrently with the respective marketplace's buyer protection and warranty mechanisms.<\/p>\r\n \r\n <ul class=\"hb-warranty-list-styled\">\r\n <li>Warranty claims initiated on marketplaces must comply with the platform's prescribed procedures and timeframes<\/li>\r\n <li>Where a marketplace platform provides stricter or additional protection, those rules shall prevail to the extent of inconsistency<\/li>\r\n <li>The Company shall not be responsible for delays or losses arising from marketplace-controlled refund processes<\/li>\r\n <\/ul>\r\n <\/div>\r\n <\/div>\r\n\r\n <!-- Section 8 -->\r\n <div class=\"hb-warranty-section\">\r\n <h2 class=\"hb-warranty-section-title\">\r\n <span class=\"hb-warranty-section-number\">8<\/span>\r\n Limitations of Liability\r\n <\/h2>\r\n <div class=\"hb-warranty-subsection\">\r\n <p class=\"hb-warranty-text-content\">This warranty constitutes the exclusive remedy for defective products and supersedes all other express or implied warranties, including implied warranties of merchantability or fitness for a particular purpose, except to the extent prohibited by law.<\/p>\r\n \r\n <div class=\"hb-warranty-warning-box\">\r\n The Company shall not, under any circumstances, be liable for indirect, consequential, or incidental losses, including but not limited to loss of data, business interruption, loss of profits, or emotional distress. Nothing in this Policy excludes or limits liability that cannot be excluded under applicable Malaysian consumer law.\r\n <\/div>\r\n\r\n <p class=\"hb-warranty-text-content\">The Company's liability is limited to repair or replacement of the defective product (or refund where expressly provided). The Company shall not be liable for any data loss, loss of use, or indirect, consequential, or incidental damages arising from product malfunction.<\/p>\r\n <\/div>\r\n <\/div>\r\n\r\n <!-- Section 9 -->\r\n <div class=\"hb-warranty-section\">\r\n <h2 class=\"hb-warranty-section-title\">\r\n <span class=\"hb-warranty-section-number\">9<\/span>\r\n Consumer Rights and Legal Compliance\r\n <\/h2>\r\n <div class=\"hb-warranty-subsection\">\r\n <p class=\"hb-warranty-text-content\">This limited warranty is provided in addition to, and not in substitution for, your rights under the Consumer Protection Act 1999 (Malaysia) and any other mandatory laws applicable in your jurisdiction.<\/p>\r\n \r\n <div class=\"hb-warranty-info-box\">\r\n Where the law of Singapore or another Southeast Asian country offers equivalent consumer protection, those rights shall remain unaffected. Customers residing outside Malaysia are advised that the governing law and forum for resolution remain as provided under the Company's Terms and Conditions (Malaysian jurisdiction).\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <!-- Section 10 -->\r\n <div class=\"hb-warranty-section\">\r\n <h2 class=\"hb-warranty-section-title\">\r\n <span class=\"hb-warranty-section-number\">10<\/span>\r\n Data Handling in Warranty Processing\r\n <\/h2>\r\n <div class=\"hb-warranty-subsection\">\r\n <p class=\"hb-warranty-text-content\">All Personal Data collected during a warranty claim (including name, contact information, and proof of purchase) will be processed strictly in accordance with our Privacy Policy, the Personal Data Protection Act 2010 (Malaysia), and the PDPA 2012 (Singapore).<\/p>\r\n \r\n <div class=\"hb-warranty-info-box\">\r\n Such data will only be used for the verification and administration of warranty claims and will not be disclosed to unauthorised parties.\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <!-- Section 11 -->\r\n <div class=\"hb-warranty-section\">\r\n <h2 class=\"hb-warranty-section-title\">\r\n <span class=\"hb-warranty-section-number\">11<\/span>\r\n Amendments and Updates\r\n <\/h2>\r\n <div class=\"hb-warranty-subsection\">\r\n <p class=\"hb-warranty-text-content\">Harrington Bookshop reserves the right to modify, update, or replace this Warranty Policy at any time.<\/p>\r\n \r\n <ul class=\"hb-warranty-list-styled\">\r\n <li>Revised versions will be published on our Website with the updated Effective Date<\/li>\r\n <li>Continued purchase or use of our products constitutes acknowledgment and acceptance of the revised Policy<\/li>\r\n <\/ul>\r\n\r\n <div class=\"hb-warranty-info-box\">\r\n Any disputes arising from warranty claims shall first be referred to mediation at the Asian International Arbitration Centre (AIAC) in Kuala Lumpur before legal proceedings. This Policy is governed exclusively by the laws of Malaysia.\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <!-- Contact Section -->\r\n <div class=\"hb-warranty-contact-section\">\r\n <div class=\"hb-warranty-contact-title\">\ud83d\udcde Contact Information<\/div>\r\n <p class=\"hb-warranty-text-content\">For all warranty-related claims, inquiries, or correspondence, please contact:<\/p>\r\n \r\n <div class=\"hb-warranty-contact-grid\">\r\n <div class=\"hb-warranty-contact-card\">\r\n <div class=\"hb-warranty-contact-label\">\ud83d\udce7 Email<\/div>\r\n <div class=\"hb-warranty-contact-info\">harringtonbookshop@gmail.com<\/div>\r\n <\/div>\r\n \r\n <div class=\"hb-warranty-contact-card\">\r\n <div class=\"hb-warranty-contact-label\">\ud83d\udcf1 Phone<\/div>\r\n <div class=\"hb-warranty-contact-info\">+60 17-307 0637<\/div>\r\n <\/div>\r\n \r\n <div class=\"hb-warranty-contact-card\">\r\n <div class=\"hb-warranty-contact-label\">\ud83c\udfe2 Registered Office<\/div>\r\n <div class=\"hb-warranty-contact-info\">\r\n Attention: Warranty & Customer Service Department<br>\r\n A-3-3, Plaza Bukit Jalil (Aurora Place)<br>\r\n No. 1, Persiaran Bukit Jalil 1<br>\r\n Bandar Bukit Jalil, 57000<br>\r\n Kuala Lumpur, Malaysia\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n\r\n <!-- Footer -->\r\n <div class=\"hb-warranty-footer-box\">\r\n <div class=\"hb-warranty-footer-title\">HARRINGTON BOOKSHOP SDN. BHD.<\/div>\r\n <div class=\"hb-warranty-footer-text\">\r\n Company Registration No: 202501013611 (1615025-A)<br>\r\n Effective Date: 10 October 2025<br>\r\n <br>\r\n This Policy is governed by the laws of Malaysia<br>\r\n \u00a9 2025 Harrington Bookshop. All Rights Reserved.\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n <\/div>\r\n<\/body>\r\n<\/html>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Warranty Policy – Harrington Bookshop WARRANTY POLICY Limited warranty coverage and terms This Warranty Policy sets out the terms under<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-2151","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/harringtonbookshop.com\/ms\/wp-json\/wp\/v2\/pages\/2151","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/harringtonbookshop.com\/ms\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/harringtonbookshop.com\/ms\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/harringtonbookshop.com\/ms\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/harringtonbookshop.com\/ms\/wp-json\/wp\/v2\/comments?post=2151"}],"version-history":[{"count":4,"href":"https:\/\/harringtonbookshop.com\/ms\/wp-json\/wp\/v2\/pages\/2151\/revisions"}],"predecessor-version":[{"id":2155,"href":"https:\/\/harringtonbookshop.com\/ms\/wp-json\/wp\/v2\/pages\/2151\/revisions\/2155"}],"wp:attachment":[{"href":"https:\/\/harringtonbookshop.com\/ms\/wp-json\/wp\/v2\/media?parent=2151"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}