Return, Refund & Cancellation Policy
Fair and transparent return and refund guidelines
This Return, Refund, and Cancellation Policy governs all product purchases made through www.harringtonbookshop.com and through our official stores on Shopee, Lazada, TikTok Shop, and any other authorised e-commerce platforms. By placing an order with Harrington Bookshop, you acknowledge that you have read, understood, and agreed to be bound by this Policy, which is designed to ensure compliance with the Consumer Protection Act 1999 (Malaysia), the Sale of Goods Act 1957, and related consumer rights legislation applicable to online commerce.
1 Eligibility for Return, Exchange, or Refund
We accept returns, exchanges, or refund requests only under the following circumstances:
- The item received is defective in functionality
- The item received is incorrect or not as described
- The item is damaged in transit prior to delivery
- Change of mind or customer ordering errors
- Cosmetic imperfections inherent to refurbished products (light scratches, scuffs, or minor casing wear)
- Items showing signs of wear, user damage, or tampering
- Items returned without prior authorization
- Software or digital items once activated
- Products sold under clearance, sale, or preorder categories
2 Return and Inspection Process
Customers must initiate a return request within seven (7) calendar days from the date of delivery, as confirmed by courier tracking.
3 Refund Conditions and Timeline
If a return is approved, we will process a replacement or refund as appropriate. Refunds will be issued via the original payment method used at checkout.
- Refunds completed within 7 to 14 business days after item inspection
- Original shipping cost refunded for confirmed defects or errors
- Restocking fee of up to 10% may apply to non-defective returns
4 Exchanges and Warranty Interaction
For refurbished devices, defects reported within three (3) months of delivery are covered under our Warranty Policy, which provides a one-to-one exchange for the same model (or closest equivalent, where unavailable).
5 Return Shipping Responsibility
If the return is due to a defective product, incorrect item, or transit damage, the Company shall bear the reasonable cost of return shipping or provide a prepaid return label where available.
6 Cancellation by Customer
Orders may be cancelled only before shipment. Once an order has been dispatched and a tracking number issued, the order is considered final and cannot be cancelled.
- Submit cancellation request via email or contact form
- Quote your order number
- Refund processed within 7-14 business days upon approval
The Company reserves the right to reject or permanently block customers who repeatedly file false or excessive refund or damage claims. Pre-orders and custom items are strictly non-cancellable once payment is confirmed.
7 Cancellation by Harrington Bookshop
The Company reserves the right to cancel any order before dispatch due to:
- Stock unavailability
- Pricing or description errors
- Payment authorization failure
- Suspected fraud, abuse, or policy violation
- Force majeure or logistical failure beyond our control
In such cases, the customer will receive a full refund of all amounts paid.
8 Marketplace Purchases
For purchases made via official marketplace stores (Shopee, Lazada, TikTok Shop), this Policy applies concurrently with the respective platform's return and refund procedures. Customers must initiate marketplace refunds through the platform's dispute resolution system.
9 Governing Law and Dispute Resolution
This Policy shall be governed by and construed in accordance with the laws of Malaysia. Any dispute arising from or relating to this Policy shall first be referred to mediation at the Asian International Arbitration Centre (AIAC) in Kuala Lumpur before court proceedings.
10 Amendments and Updates
Harrington Bookshop reserves the right to revise, update, or modify this Policy at any time to reflect changes in legal or operational requirements. Any amendments shall take effect upon publication on our Website with the revised Effective Date clearly stated.
For all matters related to returns, refunds, or cancellations, please contact:
No. 1, Persiaran Bukit Jalil 1
Bandar Bukit Jalil, 57000
Kuala Lumpur, Malaysia